Vonage Business Communications (VBC) is a cloud-based unified phone system that allows users to engage with customers and colleagues through voice, messaging, and video, all in a single platform. In this Vonage Business Communications review, the provider earned perfect scores on ease of use, general features, and customer service.
However, VBC received a fair rating on pricing. The starting subscription fee is affordable at first glance, but the add-on features can drive up the cost. The features, on the other hand, are comprehensive, but it falls short on limited native integrations and extensive collaboration tools. See if this solution fits your business needs by reading through my in-depth review.
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To come up with an editorial review, I utilized proprietary evaluation criteria, assessing each provider’s pricing, usability, and standout features. Part of the research process was to immerse myself in product demos, websites, and user reviews to develop a comprehensive product overview. If you want to learn more about how I wrote this Vonage Business Communications review, navigate to the methodology section of this article.
Vonage Business Communications review: Overview
What I liked:
- 40+ business phone features available across all plans
- Unlimited team messaging and calls within the US, Canada, and Mexico
- 99.999% uptime guarantee, making for a reliable service
- Easy-to-use desktop and mobile app benefits new users
What’s missing:
- Some add-ons are standard features in other VoIP providers, namely, call recording, call forwarding, and call queues
- Integrations with popular customer relationship management (CRM) systems require additional fees
- While base pricing is affordable, it can get confusing with the add-on services and could end up being more expensive
- You require a unified communications (UC) platform with robust call management features: Vonage Business Communications delivers powerful phone system capabilities, including call rerouting, call screening, auto attendant, conference calling, call park, and call blocking. It earned a spot in our list of the best business phone systems.
- Your distributed team needs a feature-rich mobile VoIP app: Voice and UC features (e.g., call transfers, voicemail transcription, and call logs) are accessible through the provider’s mobile app.
- Using different phones on the same extension is important: Vonage has a multi-line phone system that lets you use the same phone number, voice mailbox, and extension for all your registered phones.
- Keeping your phone system active even during emergencies is mission critical: In cases of power outages, where the Vonage Business Communications platform won’t be able to receive calls, the provider’s call continuity service automatically reroutes the call to a backup phone number you choose.
- You’re hosting large virtual meetings: VBC only allows up to 100 audio meeting participants and 200 video conference participants in the Premium and Advanced plans. In contrast, RingCentral hosts up to 1,000 audio meetings and 500 video conference participants. Learn how else RingCentral stacks up against Vonage in this RingCentral vs Vonage guide.
- You need advanced AI analytics features: While Vonage offers AI features, these are mostly focused on call reporting and speech analytics. If you need more advanced real-time AI analytics to track and improve contact center performance, go with Nextiva. Read our Nextiva vs Vonage guide to better understand which platform suits your business needs.
- You need the lowest-cost UC platform: Although Vonage Business Communications’ a la carte features offer flexibility, costs can increase for those needing advanced UC features. For a more budget-friendly option, check out these low-cost or free UC platforms.
Vonage Business Communications alternatives
While Vonage Business Communications is a great option for a UC platform, its limited video meeting participant capacity and collaboration tools may not be suitable for large, remote teams. The provider’s la carte pricing options won’t fit budget-conscious businesses who require advanced UC features. With these factors in mind, we outlined some top Vonage Business Communications alternatives worth considering:
Vonage Business Communications pricing earned a score of 3 out of 5. While its subscription costs are affordable compared to competitors, it doesn’t offer a free plan and annual discounts. Moreover, the price quickly increases when you need the provider’s full suite of UC capabilities.
Refer to the table below for the different inclusions and exclusions on Vonage Business Communications’ pricing plans:
Vonage is currently offering a 12-month promotion, wherein you can save 30% if you choose to pay annually. Check its pricing page for more details.
Add-ons
- Communication APIs: VBC charges based on usage for SMS (starts at $0.18916 per message), voice (starts at $0.00763 per minute), video (starts at $0.0041 per minute), and in-app messaging (starts at approximately $0.00076 per message).
- Call recordings: Starts at $49.99 per month for 500 hours of recording time
Other paid add-on services and features are available, including an AI virtual assistant, call queue, international phone numbers, and business inboxes. Prices for these are customized based on specific business needs.
Vonage Business Communications Features
Vonage Business Communications packs more than 40 VoIP and UC capabilities, ranging from customer engagement tools to call management and analytics. These features are accessible via mobile and desktop apps, allowing users to work from anywhere, even outside the office.
Consider the features discussed below as you weigh if Vonage is the right solution for your communication needs:
In this Vonage Business Communications review, the provider earned a perfect score on general features because it offers all the fundamental VoIP and UC features, including an interactive voice response (IVR) system. Its phone system capabilities include extensions, call queues, call tracking, and call recording, helping businesses accommodate a huge volume of calls and easily recognize customer service gaps and agent training opportunities.
Other basic call management features include:
- Auto attendant
- Block caller ID
- Call announce
- Call blocking
- Call conference
- Call forwarding
- Call hold
- Call park
- Call screening
- Call waiting
- Click-to-dial
- Conference bridge
The call dashboard shows parked calls, the time they were parked, and the person who handled them. (Source: Vonage)
Since our last update: VBC now offers video conferencing as part of its feature inclusions, along with other newer collaboration tools like screen sharing. It has also expanded its video meeting participants to accommodate up to 200, depending on the plan.
From a previous score of 3.13, VBC’s score on niche features jumps slightly higher to 3.75 in this 2025 review. It ticks off all the specialized capabilities we look for but still receives deductions for not having robust native integrations and other in-meeting collaboration tools (e.g., breakout rooms). Vonage also doesn’t allow you to change your background during video calls.
Learn more about Vonage’s niche features here:
Vonage Business Communications features virtual meetings accessible via desktop, mobile, or browser. This conferencing capability has a dedicated dial-in number from over 50 countries, including the US, Canada, and the UK, improving accessibility to global teams. In terms of collaboration features, users are able to share screens, use whiteboards, and chat with colleagues. A meeting lock and waiting room are likewise available to keep sessions secure.
Vonage Meetings allow participants to use the whiteboard for brainstorming ideas and explaining processes. (Source: Vonage)
Start and join group chats with team members to easily collaborate on projects. The chat feature allows for the sharing of files and other types of media, eliminating the need to jump to email or other platforms to give colleagues a copy of documents. If you want to hop on a quick huddle with group members, simply click the video button on the chat menu.
VBC enables users to organize group chats according to projects and interests. (Source: Vonage)
Vonage Business Communications converts voicemail messages to text and sends the transcription to email, along with the phone number and the audio file. Visual voicemail is great for easily retrieving messages and taking note of details. It contributes to better productivity since you’re able to read the transcription and get the message quickly without the time-consuming effort of playing the audio file over and over again.
VBC transcribes voicemails, making it easier for users to revisit messages. (Source: Vonage)
This feature gathers and organizes all the texts sent to your main company number, including toll-free numbers. Since it integrates with Facebook, you’ll get messages sent to your social page once you connect it to your VBC account. With all your messages in one place, you won’t miss any customer inquiries. Instead, you get to respond to concerns more quickly.
Vonage Business Communications’ business inbox compiles all the messages sent to the company phone number. (Source: Vonage)
Vonage earns a perfect score on customer service thanks to multiple channels for support: phone, email, and live chat. The phone support operates from Monday to Friday, from 9 am to 12 am Eastern Time (ET), and Saturday, from 9 am to 8:30 pm ET. The email and live chat support are available 24/7.
This provider also has a support portal where you’ll find instructions on how to get started, resolve technical issues, and use different features. It has a YouTube channel, a central hub for product announcements, and easy-to-follow tutorials.
For ease of use, VBC earned a perfect score since platform setup and navigation are straightforward. The desktop and mobile app’s interface is neat, with all the phone system features readily displayed on the main navigation panel.
On the desktop, you’ll see from top to bottom the VoIP features (calls, voicemails, and SMS), followed by the UC features (team messaging and meetings), contacts, apps, call dashboard, reports, and finally, the admin portal.
VBC’s mobile app displays messaging, calls, dial pad, contacts, and app icons in its main navigation panel. (Source: Vonage)
I gave VBC a high expert score as it is a full-featured unified communications platform. After careful evaluation, I highly recommend it for distributed teams, thanks to its cloud-based solution that is accessible via mobile and desktop apps, connecting teams regardless of time zone and location.
These are the user ratings for Vonage Business Communications on different review sites:
- G2: 4.3 out of 5 stars based on 474 reviews
- GetApp: 4 out of 5 stars based on 314 reviews
- TrustRadius: 7.9 out of 10 stars based on 92 reviews
Based on Vonage Business Communications reviews online, users liked the robust platform and all-in-one solution for calls, messages, and meetings. Some expressed appreciation for its clean desktop and mobile app interface, while others praised the quick resolution to concerns submitted. Some shared that they liked how they were able to secure and manage different phone numbers and assign them to specific groups.
Methodology: How I evaluated VBC
To evaluate the platform, I considered the top priorities of small businesses in choosing a UC platform. I identified Vonage Business Communications’ pricing, features, customer service, and ease of use as my main criteria while comparing the provider to other business phone systems.
Learn how I evaluated Vonage Business Communications by clicking on the tabs below:
20% of Overall Score
To determine if the provider has an accessible price point, I looked at its base and second-tier subscription plans and gave it more points for having fees less than what’s typically offered in the market. I considered the availability of free plans and annual and volume discounts.
25% of Overall Score
The general features we considered were unlimited calling in the US and Canada, an IVR system, and a mobile app. I also checked its uptime service level agreement, giving more points for its five-nine uptime.
20% of Overall Score
The specialized capabilities I looked at were video conferencing, team messaging, collaboration tools, and integrations. I gave more points to providers that accommodate more than 100 participants in video meetings and offer robust integrations.
10% of Overall Score
I determined if the platform requires technical skills to set up and operate and checked how intuitive the desktop and mobile apps are.
10% of Overall Score
The variety and types of customer support channels were part of my assessment. I looked at the availability of live chat, phone, and email support. I checked the schedule of customer service operations as well.
15% of Overall Score
The expert score includes my evaluation of standout features, value for money, popularity, and ease of use. I also considered what verified users are saying on credible review sites.
*Percentages of overall score
Bottom Line
Vonage Business Communications is a reliable business phone system packed with excellent VoIP and UC capabilities. Given its wide range of advanced call management features, it’s suitable for companies that want to streamline communications with a huge audience base. Its basic collaboration features benefit teams that require a simple team messaging solution. Sign up for Vonage Basic Communications’ entry-level plan and see if it’s the right platform for you.